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Do you need to make a return?
You have purchased the goods and want to return it or change it with a similar one? No
problem, you have 14 days to make the return of the goods in its original packaging.
Attention: the rendered service or item exchange is free of charge only the first time for
each order. The goods collection and shipment of a second return or exchange item for
the same order will be payable by the client.
Returned products must be:
If the above requirements are met, you can make the return or goods exchange through
the online form. Remember to print and insert a copy of the form inside the package to be
How to make a return
To make a return request (RMA), it is necessary that the order (and then the goods) must be delivered.
How to do the goods exchange?
The goods exchange is easy and free!
You must fill out the form for the return, only available to registered users who have made
a web order.
Log in and then click on My orders to make the return.
The procedure is similar to that described above for the return.
MediBeauty will contact the courier to pick up your order at the address indicated on the
Remember to print and insert a copy of the form that will be sent via email, in the package
to be returned.
In our stores we will do a quality check to see that the goods are intact and not used.
The goods will be sent within 10 worked days.
ATTENTION: If you want to change the product with another one must use the form
returned with credit and make an ex novo order with the product you want to buy.